Privacy Policy

Daida Intelligence Solutions, LLC
Effective Date: 7 June 2025

Daida Intelligence Solutions, LLC ("Daida," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website at daida.co and related services, including any AI-powered agents or AI-enhanced services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number
  • Technical information: IP address, browser type, operating system
  • Usage data: Website interactions, cookies, analytics data (via HubSpot, Google Analytics, Netlify)
  • AI interaction data: Information provided by users via AI-powered voice agents, chatbots, and automations (including data processed through third-party tools such as Retell, Make, n8n, and Vapi)

2. How We Collect Information

We collect information through:

  • Forms on our website (e.g. contact forms, lead generation forms)
  • Browser cookies and tracking technologies
  • Standard web analytics tools
  • AI-powered agents and chatbots
  • Integrations with third-party services

3. How We Use Your Information

We use personal data for purposes including:

  • Providing and improving our services
  • Responding to inquiries
  • Processing transactions
  • Conducting marketing and communication activities
  • Personalizing user experiences
  • Ensuring security and legal compliance
  • Supporting the development and operation of our AI agents and services
  • Analyzing trends and improving performance

4. Sharing of Information

We may share data with trusted third-party partners who support our business operations, such as:

  • Payment processors
  • Analytics providers (Google, HubSpot, Netlify)
  • AI and automation service providers (Retell, Make, n8n, Vapi)
  • Cloud hosting and storage providers

These third parties are authorized to process data only as necessary to provide their services to us and are subject to their own privacy policies.

5. Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce agreements.

We are currently formalizing internal data governance and retention policies and will update this Privacy Policy accordingly.

6. User Rights

Where applicable under law, users may have the right to:

  • Request access to their personal data
  • Request correction of inaccurate data
  • Request deletion of their data
  • Opt out of marketing communications
  • Request information about how their data is used in connection with AI systems

We are committed to aligning our practices with:

  • NIST AI Risk Management Framework (NIST AI RMF)
  • EU AI Act principles (where applicable)
  • Relevant privacy regulations (GDPR, CCPA/CPRA, and others as required)

To exercise your rights or make a request, please contact:
support@daida.co

7. International Data Transfers

As a U.S.-based company with international users, we may transfer your data to the United States and other jurisdictions where data protection laws may differ from those in your country.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will take steps to delete it.

9. AI Processing and Large Language Models (LLMs)

Some of our services use AI-powered agents and Large Language Models (LLMs) to process user inputs and generate responses or perform tasks.

How We Use AI Systems

Our current AI services rely on models provided by:

  • OpenAI (e.g., GPT models)
  • Google (Gemini models)
  • Anthropic (Claude models)

These models may process data as part of providing responses but are generally configured to limit long-term storage and not use submitted data for model training, in accordance with the providers’ published policies and our settings.

We periodically review these providers' terms to ensure alignment with responsible AI principles.

Future Model Use

As AI technology evolves, we may evaluate and adopt additional models or services. Any significant changes in AI data processing practices will be reflected in updates to this Privacy Policy.

Data Minimization & Safeguards

We follow these practices when using AI systems:

  • Minimizing personal data shared with LLMs whenever possible
  • Avoiding unnecessary processing of sensitive information
  • Using providers that align with NIST AI RMF and relevant regulatory frameworks
  • Conducting periodic reviews of third-party AI provider policies

User Choice & Transparency

If you prefer not to have your data processed by AI systems (such as through our website chatbots or forms), you may:

  • Contact us at support@daida.co to request an alternative communication method
  • Request deletion of any data previously processed

We are committed to transparent, human-first AI practices, and we strive to provide clear explanations of how AI technologies are used in our services.

For more details, please see our AI Data Handling Addendum.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:
support@daida.co